Daniel Bloom, T3 Director

Daniel Bloom is a recognized ITSM and AR System development guru.

With over thirty years in the Service Desk and seventeen in ITIL compliant applications he is familiar with Remedy and ITSM from the eldest to the most current versions, including the Innovation Suite.

Certified as a Remedy Authorized Consultant (RAC) in the first RAC class in 1995, he designed an early entitlement catalog for services for MCI (1996). Member of the design and build team at Remedy Corp. for version 4 of Asset Management (1999-2000). He has architected several enterprise ITSM implementations and created innovative solutions to meet complex client requirements from the areas of reporting to CMDB population.

Daniel has been a member of the team on over forty successful projects in ten countries including some of the highest profile implementations of the CMDB and ITSM suite. He is currently self-employed as an Innovation Architect.

He led the selection of Remedy for a Help Desk in 1992 (version 1.0), created the ARSlist in 1993, the ARSlist Awards in 1995, WWRUG in 1999, and the WWRUG conferences from 2009-2013 (acting as Chairman for them), and WWRUG14IN in India.

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