Victoria Schmidt, T3 Director

Victoria is the President of CyberTrain, Inc., a BMC Software, Kinetic Data, Northcraft Analytics and Salesforce Partner. She is an experienced professional with expertise in Remedy ITSM, Atrium CMDB & Asset Management, Remedyforce, Kinetic Request, workshops, process improvement, analysis, testing, architecture; eLearning & Instructor-led courses. Victoria leads a company of Consultants, Project Managers, Administrators, Instructional Designers & Instructors specializing in BMC Remedy ITSM, Discovery, Kinetic Data, Salesforce, and Northcraft Analytics Consulting, education and eLearning.

Ms. Schmidt is prior military (US Army) where she was in the Intelligence field and worked as an Instructor and a CBT courseware developer. She has also been the Conference Chairperson for several State and National Conferences for non-profit organizations. She has been a presenter/trainer/speaker for all of the World Wide Remedy User Group (WWRUG) and several BMC Engage Conferences, Kinetic Data KEG events, local Remedy User Groups (RUG), State of Colorado’s CIMA Conference and the Help Desk Institute (HDI). Her team is experienced at consulting, implementing and providing training for BMC Remedy ITSM, Discovery (ADDM, Blade, BCM), Remedyforce, BMC Analytics, Northcraft Analytics, Kinetic Request, Kronos, Lawson, HealthStream LMS, ADDM, and various other applications and courses. CyberTrain also helped create the online Certification training and testing for the State of California’s Covered California (Certifying personnel to talk to the public about the Affordable Care Act program in CA) project. This training certifies individuals to be able to advise and sign-up constituents for healthcare under the Affordable Care Act.

Ms. Schmidt is accustomed to working directly with clients at all levels to include executives while supporting the corporate vision and has managed numerous projects and consultants in the implementation and customization of IT and HR projects as well as developing and delivering numerous workshops and courses (WBT & Instructor-led).

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