T3SMAC - Las Vegas, Nevada - Labs


Dave Sulcer
BMC Software

LAB: Create an Application in Innovation Suite – Getting Started (Session 1 of 3)

Build a simple codeless application on your Innovation Suite sandbox from start to finish, using all of the basic constructs including Record, View, Process, and Rule. We will also introduce application modeling and design concepts for more sophisticated applications, that will be used in the following sessions. If you have heard about Innovation Studio but have no experience with it yet, this is the session for you. Bring your laptop, charger, and your working Innovation Suite sandbox from the developer.bmc.com portal. Introductory sessions at T3 about Innovation Suite are recommended (but not required).

PREREQUISITE:
Be sure to come with a laptop (and charger), and to request in advance your own Developer Sandbox from https://developers.bmc.com/site/global/develop/sandbox. This normally only takes a few minutes, but it is good idea to do this early, and if there are any issues please use the BMC Developer Community at https://communities.bmc.com/community/developer.


Dave Shapiro
BMC Software


Dave Sulcer
BMC Software

LAB: Create an Application in Innovation Suite – Getting Powerful Views (Session 2 of 3)

Learn how to enhance an application with sophisticated View-building techniques and try them out on your own Innovation Suite sandbox. Among the techniques you will learn: using associations, defining nested layouts with Containers, popup dialogs, and pushing instant updates. Bring your laptop, charger, and your working Innovation Suite sandbox from the developer.bmc.com portal. You can continue your work from Part 1, or start fresh with this lab. After this session you can continue to build out the application.

PREREQUISITE:
Be sure to come with a laptop (and charger), and to request in advance your own Developer Sandbox from https://developers.bmc.com/site/global/develop/sandbox. This normally only takes a few minutes, but it is good idea to do this early, and if there are any issues please use the BMC Developer Community at https://communities.bmc.com/community/developer.


Prasad Mysore
BMC Software


Dave Sulcer
BMC Software

LAB: Create an Application in Innovation Suite – Deep Dive on Process Designer (Session 3 of 3)

Learn how to create complex business logic using the Process Designer in this hands-on session. Among the techniques you will learn: using Associations in business logic, sending user messages, looping, conditional flows, timers, and exception handling. You are required to have provisioned your sandbox in advance from the developer.bmc.com portal. You can continue your work from Part 1 and/or Part 2 , or start fresh with this lab. After this session you can continue to build out the application.

PREREQUISITE:
Be sure to come with a laptop (and charger), and to request in advance your own Developer Sandbox from https://developers.bmc.com/site/global/develop/sandbox. This normally only takes a few minutes, but it is good idea to do this early, and if there are any issues please use the BMC Developer Community at https://communities.bmc.com/community/developer.


Victoria Schmidt
CyberTrain, Inc.

LAB: How to Configure and Manage Knowledge Articles

Will add abstract later. Basically a lab on creating knowledge articles and publishing them and making them available by running the admin function to index immediately. Also point out things to aware of that can break your server. LAB


Collin Parker
Cloudaction, LLC.

LAB: Integrating Remedyforce with Enterprise Apps (Cloud based or/and On-prem)

In this Hands-on Lab session, we will show-case/build Remedyforce integration using actionHub with some leading Enterprise applications: 1) JIRA 2) Service-Cloud 3) BMC Truesight 4) MTFS 5) Microsoft SCOM/SOrch and more. This Lab-session will be focused on setting-up actionHub integration engine, connecting Remedyforce with enterprise applications and configuring actionHub to enable business use case.


Joon Hahn
BMC Software

LAB: Introduction to BMC Smart IT

An introductory session covering BMC Smart IT on the Remedy platform. In this session, attendees will familiar themselves with working on Incidents, Problems, Changes, Assets, and Releases using the Universal Client (web interface) and Mobile (Android and iOS) devices.



Damian Hunt
BMC Software

LAB: Introduction to BMC Smart Reporting

An introductory session covering BMC Smart Reporting on the Remedy platform. In this session, attendees will build and run reports, dashboards, charts, storyboards, and much more.


Phil Schmidt
CyberTrain, Inc.

LAB: Performing Searches within Remedy Action Request System

This session will cover how to effectively search for and sort data in the Remedy ITSM Mid-Tier applications. There are sometimes overlooked ways to find the information you’re looking for. We’ll show you tips on how to use simple sorting, add filters, and how to perform advanced searches so you can find the information you need and save the searches you create. This will be a hands-on lab.


Phil Schmidt
CyberTrain, Inc.

LAB: Remedy Web Reporting

This session will cover how to most effectively create and use the free Remedy Web Reporting module that comes with Remedy ITSM. This is a sometimes overlooked tool that can be used by your organization in addition to other reporting tools like Smart Reporting. This one is good for quick reports or even scheduling reports to be sent out at a later date/time. This will be a hands-on lab.


Rosemary Lieberman
Microflo Software, LLC

LAB: Report Writing with Crystal Reports (Session 1 of 2)

Writing professional reports with Crystal Reports against Track-It! The two labs first give you information on writing professional reports and then takes you through the development of an actual report written for a Track-It! client. You are provided with all the documentation on each piece of Crystal Reports functionality used and the exact steps taken to effect the writing of the report. You will breakdown the writing of this report over two lab sessions and leave with the actual report, documentation of all the formulas, charts, and the steps used to write the report.


Rosemary Lieberman
Microflo Software, LLC

LAB: Report Writing with Crystal Reports (Session 2 of 2)

Writing professional reports with Crystal Reports against Track-It! The two labs first give you information on writing professional reports and then takes you through the development of an actual report written for a Track-It! client. You are provided with all the documentation on each piece of Crystal Reports functionality used and the exact steps taken to effect the writing of the report. You will breakdown the writing of this report over two lab sessions and leave with the actual report, documentation of all the formulas, charts, and the steps used to write the report.


Victoria Schmidt
CyberTrain, Inc.

LAB: Tips and Tricks of transitioning to Smart IT

Will add details later. Basically this is a lab to go through and show some tips and tricks to using Smart IT and where to find things here that you used to find in different places in the "classic" view to make it easier for people with older versions to transition to Smart IT. LAB