T3SMAC - Las Vegas, Nevada - Volunteers


Bob
Ellington

TBA


Carin
Sinclair

Carin Sinclair is a seasoned remedy consultant, currently working with BMC premier support.


Danielle
Sotelo

Danielle Sotelo is the eLearning Team Leader at CyberTrain. She is a training professional, skilled in developing Instructor-led and Computer/Web-Based Training, eLearning & managing a team of Instructional Designers/Developers in the development of courses for a variety of topics but specializing in BMC products and in particular Remedy ITSM Suite, My IT, Smart IT, and Smart Reporting. Danielle is highly knowledgeable and experienced in developing and delivering training for Remedy ITSM V6-9.x. She leads a group of Consultants, Instructional Designers, and Voice Over professionals specializing in Remedy ITSM eLearning courses, including Web Based ITSM Training. Danielle and her team are currently working on several projects to develop custom, interactive, self-paced eLearning for our clients who are implementing of upgrades to their Remedy ITSM systems. She has developed hundreds of job aids, student manuals and trainer guides including E-learning and distance learning via WebEx. Danielle utilizes adult learning methodologies and blended technologies. She has helped many companies implement enterprise wide training for Remedy ITSM, Remedyforce, Northcraft Analytics, Kronos, Lawson, HealthStream and many more.


Dave
Shellman

In 1997, I left the consulting engineering world, to work for AMP as a "Remedy" admin. AMP, which later became TE Connectivity, had implemented the AR System and built a custom Help Desk application comprised of a combination of perl and AR System forms and workflow on Solaris servers. My first project was to finish an upgrade of the development and production servers to AR System Version 3.2. Since then the system grew serving Help Desks in the US, UK, Germany, Holland, Belgium, Japan, China, Singapore, and Australia. It included integration with HP OpenView for server and application monitoring and TelAlert for messaging around the world. Custom Change Control and Equipment List forms were integrated into the Help Desk application.

The AR System went beyond the bounds of traditional help desk by creating applications for allocating approximately $1 Million in Telecommunication billing to the appropriate cost centers, maintain Contract information with alerting when a contract is up for renewal, and data driven survey system.

I am currently spending time with my grandson and pursuing new work adventures after TE Connectivity decided to outsource it’s worldwide IT department in July.


Doug
Blair

Doug has been involved with the Remedy, BMC, ITSM platforms for almost as long as there has been a product, attended most of the US domestic conferences under their various names and presented topics at a few of them. This year Doug will be the guy in the back yelling "I know this is really, really, REALLY interesting, but you gotta wrap it up in two minutes 'cuz the bus is triple parked!" Always enthusiastic about the learning and networking opportunities at these events, Doug has forgotten more about Remedy than most of us will ever learn, except that he has actually forgotten it, and desperately needs a refresher course from Lenny Warren. Since he's in the back of the room, he'll be trying to copy your notes. Watch out for this guy.


Kerri
Powell

Kerri Powell, President/Treasurer KPBS, Inc., a Remedy Consulting Services business, since May 2001.

As President, overseeing all accounting functions; management of all of employee/consultant time and expense tracking; Authority on all payments to employees, contractors, vendors and 3rd party bills. Contract Management and final approval authority on all service contracts. Facility Security Officer in charge of managing Department of Defense Security Clearances for employees and contractors in the JPASS System. In charge of daily facility operations, budget and maintenance.


Kimberley
Santana

Kimberly Santana jumped into the fire in January 2000 starting out as an Analyst for ARS 3x. Now a Senior IT Analyst she is responsible for the development, support and maintenance of a Remedy v7 environment, including and not limited to; ARS, Atrium CMDB, Service Desk (Incident and Problem Manager), Service Level Manager, Change Manager, custom built ARS applications, Reporting, and Training. Kimberly’s extensive knowledge of IT Service Management, ITIL, and business processes have enabled her to design and deploy numerous custom ARS applications and integrations. On the side, Kimberly is also the lead singer of a successful Massachusetts cover band.


LJ
LongWing

LJ LongWing has been working with Remedy '98 and has built many applications over the years. A vast majority of his experience is with custom applications and integrations. He has spent many years working with the Java API and using it to expand Remedy's capabilities.


Phil
Schmidt

Phil Schmidt is a training professional, skilled in Instructor-led and Computer/Web-Based Training development, eLearning & delivering Instructor-led courses for a variety of topics. Phil is highly knowledgeable and experienced in developing and delivering training for Remedy ITSM as well as other IT software systems. He leads a group of Consultants, Instructional Designers, and Voice Over professionals specializing in Remedy ITSM eLearning courses, including Web Based ITSM Training. Phil has recently finished a project where he taught hundreds of users located throughout the world to use the Remedy ITSM suite via remote Online Instructor-led training. He has developed hundreds of job aids, student manuals and trainer guides including E-learning and distance learning via WebEx. Phil utilizes adult learning methodologies and blended technologies. He has helped many companies implement enterprise wide training for Remedy ITSM, Smart Reporting, Smart IT, My IT, RemedyForce, Lighthouse Knowledge Management System, Kronos, Lawson and HealthStream.


Rick
Sharp

Rick Sharp is an ITSM expert and has been leading IT teams for the last 30+ years. His unique blend of IT experiences provides a solid foundation for continued client successes. His IT exposure and training began in the USAF Medical Logistics community in the 1980s, using the powerful Burroughs 3500 Mainframe! While serving with the USAF, Rick became a certified ISD Training Professional and taught in the USAF for 6 years, before rejoining the Medical Logistics community. At that time, he volunteered and helped move them away from the Data Center services, and implemented an on premise MEDLOG service. They migrated away from IBM keypunch cards to MidFrame green screens and finally, as we know it today, to the Local Area Network and windows business applications. Since then, he’s developed and trained many Global IT Teams in the private and public sectors.

His ITSM movement involved implementing Altiris worldwide service for 80,000 end users. Following this rollout, he’s been involved with ITSM enterprise migrations to Remedy 7.x, 8.x, and 9.x platforms. He’s also worked with other BMC applications such as Remedyforce, SmartIT, & SmartReporting versions. Rick has managed, developed, integrated, and supported Remedy ITSM for many global and national teams. Rick combines his IT and Training skills which adds value to each project.

Rick is an expert with ITSM and Instructor-led/Web-Based Training development. He’s knowledgeable and experienced in developing and delivering training for Remedy ITSM and KineticData, as well as other IT software systems. Rick is currently a senior systems analyst and developer working on Remedy ITSM and KineticData projects. He has undergraduate and post-graduate professional degrees and certifications in IT, Project Management, and Training.


Teresa
Norris

IT Professional
MS in Management Information Systems
15+ years Remedy experience beginning with version 4.0.03 through 9.1.03


Tim
Powell

Currently holding the positions of Vice President and Principal Remedy Consultant for the consulting services business. KPBS, Inc.

As Vice President, responsibilities include overseeing daily consulting operations, managing budget and IT services for consulting staff.

As Principal Consultant, currently functioning in the role of Development Team Lead / Subject Matter Expert, providing senior level support to the Veteran’s Administration in the areas of project management, requirement gathering, prototyping, training, functional design, analysis, data conversion, documentation and implementation for the Remedy service desk deployment to the VA community.

Specialties: Remedy Approved Consultant (RAC) certification in 2001. Remedy certified ITSM implementation specialist. Well versed in Section 508 compliance strategies as related to the Remedy product line.